Professionalism
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Which of the following use overnight delivery services?
each of the given answers is correct
DHL
USPS
UPS
Federal Express
Explanation
Delivery services that offer special overnight delivery include the USPS, Federal Express, DHL, and the United Parcel Service (UPS).
Which of the following is an appropriate way to deal with an angered patient?
Speak to the patient privately
Interrupt the patient
Speak in high tones
minimize the patient's concerns
defend yourself agains criticism
Explanation
When dealing with angered patients, it is appropiate to speak to the patient privately out of public space. The other options are not appropiate and can exacerbate the patient's anger.
A physician who specializes in the care of children is known as a/an:
Pediatrician
Urologist
Endocrinologist
Cardiologist
Orthopedist
Explanation
A pediatrician is a physician who specializes in the care of children.
Special deliveries would be sorted into mail class?
Top priority
Second priority
Third priority
Fourth priority
Fifth priority
Explanation
Top priority mail includes the following: certified mail, special deliveries, registered mail, overnight mail, emails, as well as faxes.